Subject to the conditions set forth below, RAQUEL will gladly accept returns or exchanges of new, unworn, unwashed and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the shipment delivery. Refunds are made in the form of the original payment. If not, subject to any legal requirements we will issue you merchandise credit, merchandise credits do not expire.

RAQUEL reserves the right to refuse returns of any merchandise that does not meet the above return requirements in sole discretion

Please include with the product being returned all original boxes, instructions, documents and wrappings. After reviewing the product, we will let you know whether you have a right to do a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case within thirty (30) days of the date the returned goods have been received by us.


  • Please email us at to initiate your return and obtain an
  • RO#. (Return order number)
  • To make your return as efficiently as possible please include
  • In the subject line of your email: ORDER # (appears as ORDER # RTL1XXX)
  • In the body of the email:

(1) What you are returning specifically
(2) The reason for making the return
(3) Whether you are interested in an exchange for a different size, a different style of similar prices, or a refund.